tracking-img

Connecting to LinkedIn...

Retail Process Improvement Manager (IT & Process)

Get similar jobs by email. Register with us now.

Job Title Retail Process Improvement Manager (IT & Process)
Contract Type Permanent
Industry
Salary £55000 - £65000 per annum + Car Allowance, Healthcare, Pension etc.
Start Date ASAP
Duration
Our Reference Q97584
Who to Contact Quest Search and Selection - richard.ashcroft@questsearch.co.uk
Job Advertised about 2 years ago

Job Description

Retail Process Improvement Manager

Our client, an award winning and technologically advanced high-street retailer, is looking for a Project Manager to drive improvements of their customer-centric support infrastructure, with direct impact on store process and customer service.

Managing a dedicated team of Continuous Improvement experts, you will be focussing on process innovation and IT systems to drive improvements into the Retail Operations & Stores whilst working closely with the Retail Ops and Customer Service functions.

The key role responsibilities are to:

  • Proactively seek IT improvements to support improved customer service and Store team experience
  • Identify opportunities to improve the Customer Experience
  • Own the Retail Improvement and Policy/Process road maps
  • Manage multiple multi-faceted projects (Direct reports are Lean 6 sigma and PRINCE accredited)
  • Coordinate post-implementation reviews on all projects
  • Build outstanding cross-functional relationships with all key stakeholders

You must have a flair for natural leadership and an ability to influence at all levels, from Boardroom to Shop floor.

The ideal candidate will be:

  • Experienced in a similar retail arena, preferably with IT projects and customer service improvements achieved.
  • Highly knowledgeable of Customer Service/Experience in a Retail setting
  • Able to demonstrate a track record of multi-project delivery in a fast paced retail setting
  • Experienced in PRINCE 2 or Lean 6 Sigma
  • Highly numerate with demonstrable success in data analysis and problem solving

My client is recognised for being a top employer and offers a very comprehensive and competitive bonus and benefits package, including a c£5k car allowance. The base salary for the position is between £55-65k.

If you feel you have the right experience and can demonstrate this with experience in the UK Retail market, then please apply today with an up-to-date CV.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Ref: Q97584 | Published: about 2 years ago

THIS JOB HAS EXPIRED

Similar Jobs

Facilities Manager
£30,000 | London Ref: Q79059_1492091678 | Published: 13th Apr 2017

Leading retail and hospitality group currently in the market to appoint a facilities manager As f...

Store Manager
£31,500 - £31,500 | Lewisham, London Ref: Q103035_1491996636 | Published: 12th Apr 2017

This is an opportunity with a well known self-storage provider that is now looking for a Store Ma...

Vending Manager
£32,000 - £40,000 | Dubai Ref: Q102967_1491198968 | Published: 03th Apr 2017

Job Description: Our client, one of the biggest FMCG company across the globe is currently lookin...

Facilities & Operations Manager
£45,000 | London Ref: Q79059_1493372487 | Published: 28th Apr 2017

Leading retail and hospitality group currently in the market to appoint a facilities manager As f...

Store Manager - Lanzarote
£25,000 - £30,000 | Lanzarote Ref: Q100182b_1493200091 | Published: 26th Apr 2017

Are you a Manager with Supermarket, Convenience or Forecourt experience looking to work in a sunn...

Sign In