Regional After Sales Manager

Regional After Sales Manager

Ref: JO-2308-110925 | Negotiable | Location:Dubai, United Arab Emirates | Added:04/08/23

A Regional After Sales Manager is responsible for overseeing and managing the after-sales activities of the organization. The primary focus is on ensuring customer satisfaction, optimizing after-sales service, and driving revenue growth through effective dealer management and support. The role involves collaborating with dealerships, service centers, and other partners to maintain high service standards, implement after-sales strategies, and meet performance targets.

Responsibilities:

  • Monitor and drive Dealer performance in relation to Aftersales profitability, Customer Loyalty at Service, Service Quality KPIs, Dealer Standards and Genuine Parts, Accessory and Brand Extension purchase performan
  • Follow up business plans to provide support and direction and ensure agreed activities and measures are documented and executed.
  • Regular monitoring of respective markets’ performance vs plan documented through periodical documentation and action plans
  • Implement business projects, service strategies, programs and processes
  • Ensure Dealers are equipped with recommended workshop equipment, minimum parts list and other operating standards minimum requirements

Requirements:

  • Experience within retail and wholesale environments within the group.
  • Competitors analysis, price positioning, mark up definition.
  • Able to work under pressure and to interface with major stakeholders.
  • Proactive and autonomous Objectives fulfilment
  • Fluency in English (written and spoken). Italian is a plus.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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