tracking-img

Connecting to LinkedIn...

Head of Customer Operations

Get similar jobs by email. Register with us now.

Job Title Head of Customer Operations
Contract Type Permanent
Industry
Salary £70000 - £80000 per annum
Start Date ASAP
Duration
Our Reference Q95533
Who to Contact Quest Seach Selection - RA.43337.4032@quest.aplitrak.com
Job Advertised about 3 years ago

Job Description

Head of Customer Operations I am looking for a Senior Strategic Leader, preferably with Customer Service, Contact Centre, Finance and Project Management experience, to join a market leading Retailer in London. This role sits firmly in the Telco space, but I’m open to speaking with people from other retailers or customer service environents. The purpose of the role is to lead the multi-functional CS operations and commercial teams to deliver across a number of KPIs, as well as managing third party IT suppliers with a view to creating a Customer Centric culture across a diverse department. The main responsibilities are: * Leading a multi-faceted team of wide ranging operational remits in order to improve performance and customer support * Own the Operational and IT roadmap, delivering value and outstanding customer service * Management of multiple external vendors, bringing them in on budget and in time * Creating and challenging policy and procedure, striving for improvements throughout the department * Building on existing internal strategic relations The ideal candidate will be: * A natural leader with a keen eye for improvement and efficiency * A proven project manager * Educated to degree level * An experienced ‘Head of’ and commercially successful Experience of working with MVNOs is highly desirable but not essential, however knowledge of fast-paced technical environments would be a plus. The base salary for the role is from £70-£80k with good bonuses and benefits. If you are interested and have a CV demonstrating a good track record in a similar field, please apply to the role today. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Ref: Q95533 | Published: about 3 years ago

THIS JOB HAS EXPIRED

Similar Jobs

Head of Operations
£90,000 | Riyadh Ref: Q75371_1494004545 | Published: 05th May 2017

Head of Operations required to spearhead domestic developments. Head of Ops will be responsible f...

Head of Buying
£60,000 - £65,000 | Dubai, United Arab Emirates Ref: 103157_1495461740 | Published: 22th May 2017

We are currently working with a rapid-growing company and they are currently looking to hire a He...

Head of eCommerce - Dubai
£100,000 - £160,000 | Dubai Ref: Q103022_1494845845 | Published: 15th May 2017

Job Description: We are currently working with a leading multinational company who's looking to h...

Head of Supply Chain - Dubai
£60,000 - £70,000 | Dubai Ref: Q103065_1495021720 | Published: 17th May 2017

Job Description: A multinational company is currently looking for a Head of Supply Chain to lead ...

Head of Buying & Product Development - Food
£85,000 - £125,000 | London Ref: Q102567_1494240007 | Published: 08th May 2017

An Innovative British food brand with retail and online presence is looking for a Head of Buying ...

Sign In