Head of Customer Operations
Get similar jobs by email. Register with us now.
|Job Title||Head of Customer Operations|
|Salary||£70000 - £80000 per annum|
|Who to Contact||Quest Seach Selection - RA.firstname.lastname@example.org|
|Job Advertised||over 2 years ago|
Head of Customer Operations I am looking for a Senior Strategic Leader, preferably with Customer Service, Contact Centre, Finance and Project Management experience, to join a market leading Retailer in London. This role sits firmly in the Telco space, but I’m open to speaking with people from other retailers or customer service environents. The purpose of the role is to lead the multi-functional CS operations and commercial teams to deliver across a number of KPIs, as well as managing third party IT suppliers with a view to creating a Customer Centric culture across a diverse department. The main responsibilities are: * Leading a multi-faceted team of wide ranging operational remits in order to improve performance and customer support * Own the Operational and IT roadmap, delivering value and outstanding customer service * Management of multiple external vendors, bringing them in on budget and in time * Creating and challenging policy and procedure, striving for improvements throughout the department * Building on existing internal strategic relations The ideal candidate will be: * A natural leader with a keen eye for improvement and efficiency * A proven project manager * Educated to degree level * An experienced ‘Head of’ and commercially successful Experience of working with MVNOs is highly desirable but not essential, however knowledge of fast-paced technical environments would be a plus. The base salary for the role is from £70-£80k with good bonuses and benefits. If you are interested and have a CV demonstrating a good track record in a similar field, please apply to the role today. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Ref: Q95533 | Published: over 2 years ago
THIS JOB HAS EXPIRED
- Head of Operations
£90,000 | London
Ref: Q75371 | Published: 19th Jan 2017
Head of Operations required to spearhead domestic developments. Head of Ops will be responsible f...
- Head of Buying
£110,000 - £130,000 | London
Ref: Q102090 | Published: 19th Jan 2017
This highly admirable Luxury retailer has an exciting Head of Buying role to be based in the hear...
- Head of Merchandising
£45,000 - £45,000 | Norfolk
Ref: Q102167 | Published: 17th Jan 2017
A market leading retailer, known for its trailblazing initiatives in their industry, is looking f...
- Customer Service Leader - Gatwick
£22,000 - £26,000 | Gatwick, West Sussex
Ref: Q101502 | Published: 30th Dec 2016
Do you love working in a fast-paced retail environment, which provides an amazing shopping experi...
- Department Head - Fresh Foods
£0 | Doha,
Ref: Q102050 | Published: 10th Jan 2017
We are looking for an international Store Department Head currently based outside the Middle East...