Head of Customer Services
Get similar jobs by email. Register with us now.
|Job Title||Head of Customer Services|
|Salary||£45000 - £60000 per annum + Package|
|Who to Contact||Quest Seach Selection - DMB.firstname.lastname@example.org|
|Job Advertised||almost 4 years ago|
Due to recent changes in this business, a new and exciting opportunity has arisen for a Head of Customer Services to join one of the UK's fast growing online retailers, which is based in the North West. This is a unique position where the successful candidate will have the chance to take responsibility for a growing contact centre operation; bring change and improvement, and further develop it into an efficient and modern operation. Reporting to the Operations Director your key responsibilities include: * Establishing a new customer service team liaising closely with HR to review and improve recruitment processes into their team * Deliver a plan to manage their growing international plans * Establish and drive an unique customer service culture and philosophy throughout the team which will enhance customer experience and retention. Essential skills required: * Proven contact centre management knowledge including email only contact centres within a retail environment * Team management experience with the ability to enthuse and motivate junior employees * Ability to communicate confidently to the board/directors * Excellent entrepreneurial skills and be able to respond positively to challenges in a commercial and efficient manner * Analytical and methodical minded who pays attention to detail and maintains high standards This is a fantastic and unique position; apply now with a copy of your updated CV. We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Ref: Q90474 | Published: almost 4 years ago
THIS JOB HAS EXPIRED
- Head of Content
£40,000 - £60,000 | Dubai, Dubai
Ref: Q101638 | Published: 20th Oct 2016
Content Manager/Head of Content I am currently looking for a Content manager to head up the conte...
- Head of Operations
£80,000 | London, London
Ref: Q75371 | Published: 04th Oct 2016
Head of Operations required to spearhead domestic developments. Head of Ops will be responsible f...
- Head of Property
£80,000 | London, London
Ref: Q76184 | Published: 04th Oct 2016
International retail group currently in the market to appoint a leader to head up their property ...
- Head of Merchandising
£100,000 | United Arab Emirates,
Ref: Q80190 | Published: 04th Oct 2016
This leading global retailer is searching for an ambitious and highly capable head of Merchandisi...
- Head of Stores Development
£100,000 - £125,000 | Yorkshire and the Humber,
Ref: Q101535 | Published: 29th Sep 2016
This is a senior level role that will lead the simplification strategy of one of the UK's leading...