tracking-img

Connecting to LinkedIn...

Customer Service Manager - Share Services, Call Centre

Get similar jobs by email. Register with us now.

Job Title Customer Service Manager - Share Services, Call Centre
Contract Type Contract
Industry
Salary £45000 - £52000 per annum + Bonus + Benefits
Start Date ASAP
Duration 18 months
Our Reference Q101248
Who to Contact Quest Search and Selection - samantha.silva@questsearch.co.uk
Job Advertised 9 months ago

Job Description

This award winning Food, Non Food & Service retailer in the UK, with over 300 trading outlets & 5,000 colleagues is looking for a Customer Service Manager to support their Shared Service Centre.

Your ultimate role is to deliver a world class standard of service and will encompass all external and internal customer communications.

You responsibilities include:

  • Making sure through your team of 20 - 25 people that all service request issues are logged, prioritised, resolved or escalated in accordance with agreed SLAs.
  • Leading through your team leaders.
  • Incorporating all telephone, online, social media and postal requests for the business.
  • Being accountable for budgets and resources.
  • Internal communication for any new internal plans and communicating these events as a corporate champion!
  • Act as an escalation point for resolving the most complex customer complaints or enquiries.
  • Being proactive where performance falls below agreed standards
  • Efficient 1st line IS services & issues


To be successful in the position you must have -

  • Experience of managing a customer service team in a share service environment ideally & use of use of call centre technology
  • Experience in working to/managing service level agreements
  • Has dealt with monitoring performance levels and management reporting to communicate progress against targets & issues that need actioning.
  • Has dealt with training and development of team members for ongoing upskilling and development.
  • Lead, manage and support the team, providing annual colleague development and performance management plans with regular reviews
  • Someone who has example of shaping and implementing the customer proposition

This is a great opportunity to work for a national business that is going through growth for an initial 18 month contract. You will receive great benefits including bonus, pension and holidays and the opportunity to work within a renowned nationwide business.

If you believe you have the relevant experience for this role please send your cv quoting the reference Q101248.

We request that candidates send their CV as a Microsoft Word document where possible.Quest Search and Selection is acting as an Employment Business in relation to this vacancy.

Ref: Q101248 | Published: 9 months ago

THIS JOB HAS EXPIRED

Similar Jobs

Customer Service - German Market
£23,000 - £25,000 | London Ref: Q103032_1491991960 | Published: 12th Apr 2017

A leading English homewares manufacturer is looking for a German speaker to join their customer s...

Trading Manager
£32,000 - £45,000 | Wigan, Greater Manchester Ref: Q103060_1492798436 | Published: 21th Apr 2017

This established British fashion and lifestyle retailer is looking for a Trading Manager to join ...

Campaign Delivery Manager
£30,000 - £40,000 | Reading, Berkshire Ref: Q102965_1493135740 | Published: 25th Apr 2017

Campaign Delivery Manager A global B2B and well-established telemarketing agency is looking for a...

Corporate Sales Manager - Dubai
£28,000 - £35,000 | Dubai Ref: Q103014_1492583386 | Published: 19th Apr 2017

Job Description: Our client, a well-established and fast-growing consumer services company is loo...

Commercial Planning Manager - Own-brand food
£30,000 - £35,000 | Middlesex Ref: Q101964_1493217972 | Published: 26th Apr 2017

A leading food & FMCG retailer & wholesaler is looking to recruit a Commercial Planning Manager. ...

Sign In