Connecting to LinkedIn...

Customer Service Manager - Call Centre

Get similar jobs by email. Register with us now.

Job Title Customer Service Manager - Call Centre
Contract Type Permanent
Salary £26000 - £28000 per annum + Bonus + Benefits
Start Date ASAP
Our Reference Q98281
Who to Contact Quest Search and Selection -
Job Advertised over 1 year ago

Job Description

This leading lifestyle business is looking for a Customer Service Manager for their Call Centre team for their Retail, Wholesale & Catalogue division.

Managing a team of 10-12 telesales through your extensive leadership & commerciality you will manage the day to day operations within the Customer Service Centre, ensuring that tasks are appropriately allocated and daily KPI's measures are achieved.

The key tasks of the role will include -

  • Overall management of Customer Service functions
  • Ensure that a fully effective service level is provided to all customer contacts (Phone, Email, Chat and Mail)
  • Customer Service and Stock & Allocation training.
  • Maintain regular contact with international and 3rd Party Call centre team.
  • Monitoring performance levels across calls being made
  • Communicate to Department Heads and escalate any issues
  • Training and development & the execution of development plans for under performance.
  • Review and provide recommendations on business processes relating to customer service
  • Monitor AS400 orders to identify any fraudulent activity and take appropriate action to minimise risks
  • At all times ensures that the company is maintaining PCI standards and that Customer information (both on company systems and on manual records) is held securely.
  • Liaison with IT Operations
  • Inspire & motivate new business ideas.
  • Communicate progress to all and celebrate success!

To be successful in your application you must have -

  • Extensive call centre customer service experience
  • Have deal with a multi-channel trading environment either as a retailer, or wholesale is ideal but not essential
  • Have liaison with 3rd part call centres
  • Has an understanding of AS400
  • Is a leader and clear communicator than has had a track record of success!

This is a fantastic opportunity for the right leader who will be working for a great progressive retail and brand with international presence. The role will bring supporting bonus and benefits to suit. If you feel this is the role for you, please apply now using an up to date CV quoting the reference Q98281.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Ref: Q98281 | Published: over 1 year ago


Similar Jobs

Ecommerce Manager
£40,000 - £50,000 | Slough, Berkshire Ref: 101751 | Published: 16th Nov 2016

Ecommerce Manager An exciting Ecommerce Manager opportunity has arisen to join a leading retail b...

Ecommerce Site Manager
£40,000 - £46,000 | Singapore, Ref: Q101890 | Published: 29th Nov 2016

Looking for an E-Commerce Site manager to contribute to the E-Commerce growth in Asia-Pacific. Th...

Digital Marketing Manager
£45,000 - £60,000 | Windsor, Berkshire Ref: 101810 | Published: 15th Nov 2016

An exciting Digital Marketing Manager opportunity has arisen to join a renowned brand that has ex...

Account Executive
£20,000 - £25,000 | Abu Dhabi, Abu Dhabi Ref: Q101863 | Published: 23th Nov 2016

Account Executive WANTED!!! I am looking for an Account Executive to join a very fast growing sta...

Head of Digital
£65,000 - £85,000 | Windsor, Berkshire Ref: 101804 | Published: 15th Nov 2016

An exciting Head of Digital opportunity has arisen to join a renowned brand that has exciting fut...

Sign In