VP of Operations – Series A investment

VP of Operations – Series A investment

Ref: JO-2205-110160 | £90000 - £100000 per annum + equity + benefits | Location:London, England | Added:02/06/22

Quest Search and Selection have partnered with Series A scales-up, immersive gaming & entertainment business. This business has the latest VR & competitive team gaming experience and technology and is used globally.

The objective of the VP Central Operations & Expansion is to build systems and processes enabling the business to scale rapidly and drive exceptional performance.

 

Key Responsibilities of this VP Central Operations & Expansion role:

  • To implement and prepare an effective operating plan for Retail and currently have 10 units nationwide.
  • To monitor Data analytics for Customer satisfaction, with already exceptionally strong with repeat rates high to drive new acquisitions.
  • Leading the partnership with commercial property and retail partners
  • To oversee the Central Operations function setting SOPs and standards for both Owned and Operated and partner Concessions venues
  • Overseeing the sales & commercial performance of venues in the UK & new opening in Europe.
  • Driving a compliant region on security, risk, cash control, employment, health, and safety & brand standards.
  • Driving new initiative and standard via tech and analytical solutions
  • Regular site visits to monitor performance of each venue
  • Oversee the development of a best-in-class online training programme to ensure staff onboarding is effective and efficient
  • Lead additional projects where required
  • Manage, supervise and coach territory retail team in recruiting, hiring and training
  • To Manage Key internal and External Relationships

 

To be successful in this VP Central Operations & Expansion position you must have:

  • Have 10years + experience and have worked as a VP or Head of Operations level.
  • You would ideally have experience working within a Tech (start up or scale up) customer facing business within retail, hospitality, entertainment etc.
  • A leader who is able to oversee complexity of growth at great pace while maintaining consistency in delivery through ever-improving operational processes
  • Work with Analytics & Marketing on local marketing coordination to drive demand and understand customer feedback.
  • Mist be degree level or above or equivalent
  • Must have a tech mindset to come-up with solutions
  • Experience in new store / venue delivery and opening
  • Been involved in new venue opening and overseeing venue Design + Construction.
  • The ideal candidate will possess a high intellectual mindset and a temperament which thrives in ambiguity.
  • You must be a strategic thinker that can work to pace and deliver results through their people to deliver commercial results.
  • Strong presentation, data analysis, project management skills is essential

 

The benefits of this VP Central Operations & Expansion role:

  • Quarterly Company socials
  • Unlimited annual leave
  • Equity in the business
  • Chance to test brand new games before the public!
  • Travel to different sites and countries

 

If you have the right skills based on the description above please apply by sending your CV today quoting the reference JO-2205-110160

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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