System Admin
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Quest is working in partnership with a leading company in the IT sector, who are looking for System Admin role to be based in Dubai, UAE. You will be working alongside a very qualified and professional team and will have several opportunities to learn and grow.
Minimum Requirements:
Candidates with 8+ years of experience in the same or similar role.
Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)
Apply quickly through the job link provided or send your CVs to nadeem@questsearch.ae for a quick move.
Key performance area 1: Business Performance
- Install, configure, and maintain hardware such as Servers, clusters, backup library etc.
- Install, configure, and maintain applications such as Office 365, Exchange online, SharePoint Online.
- Install, configure, maintain, and troubleshoot Sophos End point and server security.
- Monitor logs, analyze, notify, and guide company admin on alert resolution.
- Participate in security related activities and upgrades.
- Provide escalation support for Office 365 , Active Directory and Endpoint Security
- Coordinate with the group IT administrators and vendors related to implementation and support.
- Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.
- Support the security administrator in implementing the security policies and procedures within the currently assigned projects.
- Daily, weekly, monthly monitoring of logs generated by the servers and cloud applications.
- Report security incidents and ensure effective resolution is provided in a timely manner.
- Maintain accuracy and regularity of completion of internal process documentation.
- Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.
- Comply with company policies and procedures and maintain up to date documentation of all system configurations, approvals, user manuals etc.
- Shall work on newly areas officially designated by the Assistant Manager – Application and System Development or Group Head – IT.
Conduct frequent end user training to boost productivity and security awareness within the organization.
Key performance area 2: Customers and Partner Relations
- To coordinate provision of excellence customer service to all business application users while maintaining professional standards
- To coordinate activities to respond promptly to internal customers request for support
- To ensure an open and effecting working relationship with the Process Champions within the group companies for the specific Industry
- To maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business Objectives
- To identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the Industry
- To collect user feedback to improve service levels and to meet commitments to internal customers
- To resolve helpdesk issues as per the SLA’s
- To collect end user training requirements from the different companies within the industry and coordinate internal and external training sessions
Key performance area 3: People Development
- Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
- Establish and maintain a participative and supportive team culture amongst all team members.
- Communicate clear performance objectives and individual performance targets to all team members.
- Assist the team in developing measurement tools to give real time information on operational performance.
- Contribute to building a positive team spirit by empathizing the team’s commitment to the goals and objectives.
- Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
- Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP related topics.
Minimum Qualifications:
- Bachelor’s degree in Computer Science, Information Technology ( or equivalent)
- Windows Server and Office 365 Certification Mandatory
- CCNA Desirable
Experience:
- Minimum 8 years’ experience in the same or similar role
- Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)
- Hands on experience with Sophos Endpoint protection.
- Excellent trouble shooting and triaging skills.
- Industry Specific Implementation Experience is a must
- Exposure to SharePoint is a major plus
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.