System Admin

System Admin

Ref: JO-2112-109674 | Negotiable | Location:Dubai, United Arab Emirates | Added:12/01/22

Quest is working in partnership with a leading company in the IT sector, who are looking for System Admin role to be based in Dubai, UAE. You will be working alongside a very qualified and professional team and will have several opportunities to learn and grow.
Minimum Requirements:
Candidates with 8+ years of experience in the same or similar role.
Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)

Apply quickly through the job link provided or send your CVs to for a quick move.

Key performance area 1: Business Performance

  • Install, configure, and maintain hardware such as Servers, clusters, backup library etc.
  • Install, configure, and maintain applications such as Office 365, Exchange online, SharePoint Online.
  • Install, configure, maintain, and troubleshoot Sophos End point and server security.
  • Monitor logs, analyze, notify, and guide company admin on alert resolution.
  • Participate in security related activities and upgrades.
  • Provide escalation support for Office 365 , Active Directory and Endpoint Security
  • Coordinate with the group IT administrators and vendors related to implementation and support.
  • Complete the assigned tasks independently if required, coordinate with other team members/ vendors/ customers to complete the task.
  • Support the security administrator in implementing the security policies and procedures within the currently assigned projects.
  • Daily, weekly, monthly monitoring of logs generated by the servers and cloud applications.
  • Report security incidents and ensure effective resolution is provided in a timely manner.
  • Maintain accuracy and regularity of completion of internal process documentation.
  • Ensure systems are patched and updates are applied in a systemic and consistent manner by using relevant patch management solutions.
  • Comply with company policies and procedures and maintain up to date documentation of all system configurations, approvals, user manuals etc.
  • Shall work on newly areas officially designated by the Assistant Manager – Application and System Development or Group Head – IT.

Conduct frequent end user training to boost productivity and security awareness within the organization.

Key performance area 2: Customers and Partner Relations

  • To coordinate provision of excellence customer service to all business application users while maintaining professional standards
  • To coordinate activities to respond promptly to internal customers request for support
  • To ensure an open and effecting working relationship with the Process Champions within the group companies for the specific Industry
  • To maintain effective working relationships and interaction with users to ensure alignment of Group IT and Business Objectives
  • To identify and implement various initiatives to improve user satisfaction and overall usage of SAP throughout the Industry
  • To collect user feedback to improve service levels and to meet commitments to internal customers
  • To resolve helpdesk issues as per the SLA’s
  • To collect end user training requirements from the different companies within the industry and coordinate internal and external training sessions

Key performance area 3: People Development

  • Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
  • Establish and maintain a participative and supportive team culture amongst all team members.
  • Communicate clear performance objectives and individual performance targets to all team members.
  • Assist the team in developing measurement tools to give real time information on operational performance.
  • Contribute to building a positive team spirit by empathizing the team’s commitment to the goals and objectives.
  • Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
  • Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP related topics.

Minimum Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology ( or equivalent)
  • Windows Server and Office 365 Certification Mandatory
  • CCNA Desirable


  • Minimum 8 years’ experience in the same or similar role
  • Good knowledge and work experience of 0365 , Windows Servers , Hyper V , Sophos , Azure , Backup, and recovery & scripting ( Bash , PowerShell)
  • Hands on experience with Sophos Endpoint protection.
  • Excellent trouble shooting and triaging skills.
  • Industry Specific Implementation Experience is a must
  • Exposure to SharePoint is a major plus

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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