Senior UX and Website Optimisation Manager

Senior UX and Website Optimisation Manager

Ref: JO-2111-109651 | £65000 - £70000 per annum + + Benefits | Location:London, England | Added:24/11/21

Quest Search and Selection is partnering with this lifestyle, British fashion brand that has been established for 10 years and have a real focus on sustainability and a goal to upscale the business in an ethical way.

This role is senior leadership role to drive the deliver of the UX and customer journey and experience in every touch point on their website.

The roles & responsibilities of this Senior UX and Optimisation Manager –

  • Partnering with other colleagues across eCommerce (eg: Digital Trading, Marketing Customer Services) to manage the optimisation roadmap
  • For business as usual (BAU) scope, plan and change within the agreed delivery framework.
  • To drive all changes with the Tech team.
  • Involved in strategic larger eCommerce projects agreed between Marketing and Technology teams to land the changes.
  • Defining user acceptance test (UAT) scenarios, planning and implementation
  • Managing eCommerce tech partners, eg: ContentSquare, Bazaarvoice, Loquate, HotJar etc.
  • Coach and develop direct reports within Web Operations & CRO Executive .
  • Look at all ways to drive innovation on the site – including online customer service (eg: LiveChat, returns portal)
  • Manage and work with third parties, including web platform (Salesforce Commerce Cloud), in support of business objectives.
  • Drive a programme of A/B testing to create an environment of constant enhancement and improvement.
  • Analyse and report on test results to determine the impact on UX and its subsequent ROI

To be successful in thisSenior UX and Optimisation Manager position –

  • You must come from a senior leadership capacity within a UX/CRO/Optimisation eCommerce background
  • Ideally have experience with retail & eCommerce
  • Extensive experience in eCommerce with a combination of UX, optimisation, technology platform ownership and website operations experience.
  • Strong knowledge and experience of Salesforce Commerce Cloud Highly advantageous.
  • Familiarity with some/all of Amplience, ContentSquare, Fredhopper, Loquate, Eggplant or Hotjar.
  • Experience of site localisation/international eCommerce.
  • A highly collaborative style – able to influence and align multiple stakeholders around a vision if customer insight and optimisation.
  • You will be data-driven and performance minded and have experience in delivering the roadma
  • Critical-thinker and problem-solver.

The benefits of this UX and Web Operations Manager role –

  • A business that is expanding and pushing on with growth plans!
  • Flexible working – 3 days in a brand-new office and 2 days at home
  • 25 days holiday
  • Working for an ethical & sustainable focused brand

If you are interested in this role and have the right analytical and leadership experience then please do apply with your CV today quoting the reference JO-2111-109651.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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