Operations & Back-of House Manager – London

Operations & Back-of House Manager – London

Ref: JO-2003-107867 | £45000 - £50000 per annum + + Bonus + Benefits | Location:London, England | Added:06/03/20

Quest Search and Selection is working with this multi-channel, multi-product retail company that is a global, destination retailer that has been established for over 100 years.

This role is to look after all non-retail functions and operations for their flagship store including their in-House Services Team, Loss Prevention/Security, Cash Office & Facilities Contractors.

As a Central Operations Manager, you will:

  • Daily store inspection & walk round to ensure high levels of store operations
  • Maintenance and repairs of store equipment etc
  • Dealing with sign off for visitors (brands, partners, facilities) in and out of the store
  • Having regularly review commercial & CAPEX programme of works
  • Taking ownership of the H&S audits and checks
  • Lead of a team of 3-4 direct reports across security, cash-office and stock.
  • Review stocktake process and planning of the stores and stock take action plans
  • Provide a safe and secure environment for staff and customers,
  • Overseeing security checks, checks and having accountability of the shrinkage result in store
  • Effectively undertakes Duty Manager responsibilities and deputise for the General Manager when required
  • Labour and payroll budget taking ownership of these
  • Measure Cost Control Vs Budget/forecast;

Desirable skills and background for this Operations Manager position –

  • You must have extensive experience in Operations, Back of House or Facilities Management experience
  • You must have worked in a department store, flagship or another fast-paced retail store back of house environment.
  • Proven experience of cost control, operational improvements from a labour budget, stock audits perspective
  • Have worked with a number of different stakeholder form 3rd partners, board level visits to external maintenance and facilities
  • Excellent planning, time management and organisational skills
  • Ability to use initiative, prioritise and thorough in task completion
  • Have a sound understanding of budgeting and financial management
  • Though this is a back of house /Operations role you are part of the senior management from a shopfloor basis.

The benefits included in this Head of Store Development position include-

  • Generous holiday allowance
  • Private healthcare
  • Season ticket loan
  • Contributory pension
  • Staff discount

If this role sounds like you and you have the operations, loss prevention and leadership skills for this position, please send your cv quoting the reference JO-2003-107867.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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