Ecommerce Fulfilment Manager

Ecommerce Fulfilment Manager

Ref: JO-2201-109761 | £40000.00 - £50000.00 per annum + benefits | Location:Cardiff, Wales | Added:10/05/22

The Company

Quest Search & Selection are currently recruiting for this omnichannel eCommerce business. The business has a strong presence online and also via their member’s club.

The Role

The business is looking for an Ecommerce Fulfilment Manager is responsible for the day-to-day fulfilment operations of the network via 2 distribution sites.

The roles & responsibilities of this as Ecommerce Fulfilment Manager position-

  • Monitor the network to ensure operations are meeting defined service level agreements
  • Implement corrective operational actions as needed and escalate any issues to the Head of Logistics
  • Act as a systems expert for fulfilment management systems.
  • Effectively manage the eCommerce fulfilment team to appropriately support the daily operational goals.
  • Lead staff and have a strong emphasis on team building and development
  • Regularly review processes of the fulfilment of eCommerce orders
  • Identifying, mitigating and solving customer experience challenges and escalations
  • Responsible for reporting and analytics of direct fulfilment network
  • Responsible for daily planning of staff/ agency requirements and budget
  • Provide weekly/monthly reports in a timely and accurate manner.
  • Manage a number of multiple suppliers

The requirements of this Ecommerce Fulfilment Manager position-

  • Proven track record of e-fulfilment environment in a Manager or Supervisory level
  • Previous experience in managing 3PL contractors and monitoring customer service levels
  • Experience in direct-to-network operations
  • Working knowledge of logistics finance
  • Commercial astute when dealing with 3rd party contract negotiations
  • Proactive individual to deal with all process improvements
  • Full driving license

Benefits of this Ecommerce Fulfilment Manager position-

  • New opportunity in a multisite operation
  • Competitive salary
  • Holidays
  • Car & work fuel milage to be expensed
  • Contributory Pension
  • Great Head Office environment

This is a great opportunity to join a business that is investing & resourcing in its training and scaling up the business. If you are at the right level and open to being part of a business that has gone through change but is on the path of growth, then please apply today quoting the reference JO-2111-109576.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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