Director of Product & CX – Retail

Director of Product & CX – Retail

Ref: JO-2011-108370 | £120000 - £135000 per annum + + Bonus + Relocation Allowance +Benefits | Location:London, England | Added:14/11/20

Quest Search & Selection are delighted to partner with this global retail international group. This is a relocation opportunity (If not based there already) where the business is looking for a Director or Product & CX to be based in their head office in Dubai.

With a year of huge growth plan in expanding digital propositions, this is a leadership role that will have a strong digital CX requirement.

The responsibilities of this Director of Product & CX role –

  • To join them and help steer the businesses vison on their journey by building a clear understanding of their product strategy and design.

  • You will take end to end responsibility for defining and enhancing the digital product offerings across all online channels in the GCC.

  • Carrying out a digital audit of existing products and create a roadmap to implement improvements and successfully deliver changes to bring our client to the forefront of digital services.

  • Collaborate with VP’s and various stakeholders to develop digital capabilities guidelines including but not limited to product ownership, product design guidelines, engineering practices, etc.

  • You will be able to show strong empathy and understanding for the customer and the business itself and impact on decision making .

  • You will actively seek out customer needs & pain points and gather product requirements to make adjustments.

  • Be responsible for a team of Senior/Head of Product Manager, Product Owners developers and designers .

To be successful in this Director of Product & CX role –

  • You must have VP/Director/Head of or Management level within Product for a retailer, global online tech business or marketplace.

  • You must have experience developing holistic product strategies across multiple merchandise categories and a strong understanding of commercial goals

  • You have extensive experience building intuitive navigation and UX.

  • Strong empathy for customers and an unwillingness to compromise on user-centred design.

  • You are highly logical and technical with a track record of building successful (financial) products using data, customer feedback and common sense.

  • Have been involved in putting together or redefining the digital proposition, managing teams, key internal and external stakeholders and ensure targets are met

  • Have extensive experience of implementing agile working practises and culture of innovation

  • That you are someone who is continuously look for areas of improvement and providing training across the Product teams.

  • You will have proven experience of working in and leading agile teams.

The benefits of Director of Product & CX role –

  • Tax free salary!
  • Guaranteed bonuses
  • Relocation & visa application assistance
  • Private healthcare & dental
  • Relocation Flights
  • schooling allowance

and much more that goes with this executive level position! If this profile reflects the level of your expertise and knowledge within a customer focused position, then please send your cv quoting the reference JO-2001-107678.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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