Delivery Engagement Manager

Delivery Engagement Manager

Ref: JO-2105-109060 | £40000 - £45000 per annum + + Benefits | Location:London, England | Added:29/05/21

Quest Search & Selection are currently partnering with this exciting delivery tech business. This company has had substantial investment and has success in western Europe and is scaling up its business in London and other European countries!

This role is ultimately looking after the fleet of riders and drivers to allow them to perform at the optimum for the swift delivery promiser

Roles & Responsibilities of this Delivery Engagement Manager –

  • Oversee 200+ riders around the territories
  • managing a team of support agents and mitigating any delays.
  • Answering rider tickets and resolving issues swiftly
  • To ensure the dispatch and delivery of all bikes, helmets, phones, and navigation systems.
  • To make sure the right equipment gets to the right place at the right time as the company & Rider base scales.
  • Engagement of all employees – daily communications are actioned
  • That onboarding training and comms are in place
  • Create wow e-mails and understanding of their bonus and performance plans
  • Feedback on the customer service, trust pilot etc
  • To have an understanding of underperformance and having action plans in place
  • Organising socials to encourage a supported and valued culture.
  • To be successful in this Delivery Engagement Manager position –
    • 5+ years of experience in B2C or ecommerce, ideally working directly with last mile logistics or consulting or eCommerce delivery business is essential.
    • Experience of leading a small team
    • Have experience of working in a high growth/start up or scale up team where you are constantly adding to the fleet whilst increasing quality.
    • Strong customer service and vendor relationship building skills
    • Strong analytical skills with Microsoft Excel
    • Ability to learn fast and adapt your strategies and tactics to the dynamic world of super-fast delivery.
    • A desire to work in a dynamic environment at one of the fastest growing startups in Europe
    • Act like an owner. We believe that’s a great driving principle
    • You have a hands-on mentality and are willing to get your hands dirty

The benefits of this Delivery Engagement Manager position –

  • 25 days holiday
  • Remote working and lush office space in central London
  • Entrepreneurial business with one of the most exciting disrupters in the market!
  • The opportunity to have fast track career progression due to the growth of the business

If this opportunity sounds of interest, please send your CV today quotig the reference JO-2105-109060.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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