CRM Manager – Fashion

Ref: JO-2204-110057 | £37000 - £43000 per annum + + Bonus + Benefits | Location:London, England | Added:15/04/22

Quest Search and Selection is partnering with this lifestyle, British fashion brand that has been established for 10 years and have a real focus on sustainability and a goal to upscale the business in an ethical way. This business has had recent investment and are currently on a upward trajectory of growth.

In this CRM Manager position you will be contributing to and influencing the CRM strategy encompassing email, automations, direct mail, referral & life cycle reporting with the support of two direct reports as well as an external agency.

Key responsibilities for this CRM Manager role –

Developing a new and effective CRM contact strategies from concept to execution
Working daily with the Emarsys platform
You’ll be involved in various projects to encourage customer loyalty
Elevating CRM reporting to the next level.
Delivering the content plan for e-mail and direct marketing campaigns
Ensuring the correct brand positions
Utilises daily CRM insights to drive both retention
You will utilise their CRM platform for targeting, journey building, triggers, sequencing and a/b testing
To deploy and optimise automated lifecycle journeys
Involved in audience segmentation for both tactical targeted promotions and automations.

To be successful in this CRM Manager position –

4+ years experience of CRM / Email marketing either as a Manager or Senior CRM Executive.
You will have built up experience of and an ability to prioritise and coordinate multiple projects, stakeholders and team members simultaneously.
You must have experience working with a CRM platform just as Emarsys or something similar.
Utilising your ability to articulate and translate data you will measure and provide insight on a weekly and monthly basis on the performance of CRM channels
Has experience of the design & implementation of multichannel campaigns
Desirable to have experience in using 1st party data sets for targeted paid social advertising and search campaigns.
A great communicator who enjoys collaborating across multiple teams
Strong numerical know-how for reporting and analysing stats

Benefits of this CRM Manager position –

A business that is expanding and pushing on with growth plans
25 days holidays
Staff discount
Various perks and benefits
Working for an ethical & sustainable brand

If you are interested in this position and you have the relevant Social Media experience in a fashion brand, please send you cv details today quoting the reference JO-2201-109832.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.