Aftersales Team Member

Aftersales Team Member

Ref: JO-2207-110316 | £20000 - £23500 per annum + Additional Benefits | Location:London, England | Added:14/07/22

Quest Search & Selection are partnering with this multi-brand retail business that prides itself with working with some of the largest, global branded & own label Fashion, Home & Beauty brands.

This role is for their home & interior part of the business, and they are currently looking for a Aftersales team member to support their Customer service team.

The roles and responsibilities for this Aftersales Team member role are –

  • Ability to tailor approach to each individual/customer
  • Deal with the customer queries regarding their orders and fulfill their expectations.
  • Be up-to- date with existing and new products within the business
  • Keep customer records up to date to reflect any customer communication history.
  • Be proactive and ensure the customers experience is stress free and is a positive one
  • Responsible for office admin tasks when required.
  • Liase with Retail Operations ,Manufacturing and Logistics team to ensure best customer service

To be successful in Aftersales Team member role are –

  • Previous experience in a customer service role, preferably in after sales in a call centre environment
  • Ideally within retail or open to holiday, insurance, services sector.
  • Experience working with a customer ticketing platform is desirable
  • Ability to multi-task, plan and meet tight deadlines.
  • Excellent communication and presentation skills
  • Excellent MS Office Skills
  • Excellent attention to detail

The Benefits of this Aftersales Team member role are –

  • Holidays
  • Pension
  • Subsidised gym membership and restaurant
  • Monthly work incentives

This role will appeal to someone who wants to gain experience within a fast growing and ambitious business, where their people are their biggest asset! If this role sounds like you then please send your cv today, quoting the reference JO-2207-110316.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

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