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Industry Insight

Quest’s insight and market knowledge is unrivalled, thanks to over 20 years’ experience working with the best senior and executive candidates around the world.

Read our blog below, or contact us to find out how we can help with up to date, reliable information on the Retail and Consumer Goods sectors.


The changing face of the retail industry

27 days ago by Rachel Bowman

Tags: retail, Customer Experience, Retail Gazette, digital

The digital revolution has changed many things, from how we consume media and communicate with each other, to how we receive information. Its implications are all encompassing and the retail industry is no exception. In the past five years advancements in technology have trans... Read More →


Quest Questions: retail entrepreneur Cos Constantinou

4 months ago by Rachel Bowman

Tags: retail, Fashion Design and Technical

Starting out in the footwear industry at the age of 15, and running multiple successful retail focused businesses including Kate Kuba, it is clear that entrepreneur Cos Constantinou lives and breathes shoes (and retail). Constantinou’s current venture provides a “360 service” ... Read More →


Retail Harmony: the blurring of multichannel retailing

6 months ago by Talya Misiri

Tags: retail, Customer Experience, omnichannel, E-commerce and Digital

“The sooner we drop the ‘e’ out of ‘e-commerce’ the better” – Bob Willett, Retail Veteran. While the retail climate is continually evolving before us, many are quick to dismiss the importance of traditional bricks-and-mortar retail. The rapid growth of click and collect, mobil... Read More →


HR Blueprint redefining Business goals

about 2 years ago by

Tags: HR, retail, Business

The talent turnover within each job industry ranges widely, yet it is no secret that the retail industry is where the highest levels of staff turnover lies. Andrea Cartwright, Director of HR at SuperGroup has identified that there is a need to define the strategic aims of the ... Read More →


Boots goes premium for Christmas

about 2 years ago by

Tags: Boots, Christmas

As UK consumers prepare to celebrate the first Christmas post-recession, health and beauty retailer Boots has taken the opportunity to launch its biggest Christmas campaign ever. Working in direct conjunction with customer feedback from last year’s festivities, Boots has enhan... Read More →


Apple’s new payment system sparks hot debate as experts divided

about 2 years ago by

The announcement before the launch of the eagerly anticipated iPhone 6, that the new Apple product would feature a mobile wallet, had been hotly anticipated by experts. However the details of the new system that many believe could pose a considerable threat to payment giants s... Read More →


Is Britain a nation of anti-social shoppers?

about 2 years ago by David Requena

Tags: Britain, Anti Social Shoppers, Retail News

Britain has been labelled a nation of ASSes, anti-social shoppers that is, after it has been revealed that an increasing number of consumers are using mobile technology to shop in less than orthodox situations. Research from has shown that almost half (48... Read More →


Retailers ranked according to their Twitter response times to customers

about 2 years ago by

Tags: Twitter, Retailers, Customer Experience

The e-commerce software solution specialists Veeqo last week published the results of their social media experiment to investigate which retailers are considered the best in the UK, using slightly unusual criteria. They tested whether the big retailers live up to their reputat... Read More →


The future of self-service checkouts

over 2 years ago by Bruce Wilson

Tags: retail, supermarket, customer

There are now more self-service check-outs in the UK than the rest of Europe put together. The benefits for retailers are clear as they reduce need for in-store staff and boost the bottom line. But frustration from consumers remains, with 63 per cent saying they don’t like usi... Read More →