Customer Operations Manager

Our client is a leading food and catering service provider in the UK and is seeking a Customer Operations Manager to manage a key account with regards to all aspects of operational activity and to exceed customer expectations on every front.

Customer focus and a commercial outlook is essential in this role as is the need to be enthusiastic and driven as you will be managing a nationwide operation with over 250 staff and implementing change and improving all aspects of service.

Within the role you will be responsible for:

• Customer expectations and delivering results
• Management of all operational personnel including development
• Operational costs and budgeting
• Operational productivity
• All health and safety issues
• Effective maintenance and use of all plant and operational equipment
• Service levels
• Achieving KPIs in control of waste and operational failures

To be successful you will have:

• Experience of an operational management role with proven people management skills ideally across multiple sites.
• An in-depth knowledge of supply chain and logistics
• Experience in a food production environment or airline catering
• Implementing change and delivering results

If you have the drive and determination to succeed our client in return is offering a competitive salary, performance related bonus, contributory pension scheme and 25 days holiday.